1. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 
  2. Rename the BBupdate.ini file on the affected workstation. If the workstation operating system is Windows Vista or Windows 7, browse to C:\Users\[User Name]\AppData\Local\VirtualStore\Program Files\Blackbaud\The Raiser's Edge 7 and rename all instances of the BBUpdate.ini file.