Refer to Microsoft Knowledgebase Article - 295823 for information regarding this error message.
If accessing server remotely, install update while physically at the server.

Follow these steps until issue is resolved:
 
  1. Run the Microsoft Windows Installer Clean Up Utilty if available. Note:  Do not use the Windows Installer Cleanup Utility if you are using Windows 7,  Windows 2008, Windows 2008 R2 or have Office 2007 installed.
  2. Use the Cleanup Utility to remove the product (The Raiser's Edge or The Financial Edge) and DOCS.
  3. Attempt to Install the Blackbaud product.
  4. If error returns or Windows Installer Clean Up Utility is not available repair the Windows Installer components from the Install CD for the Operating System.
  5. If issue remains, Perform clean uninstall of Blackbaud product involved
    Steps for Clean Uninstall of The Financial Edge or The Education Edge.
    Steps for Clean Uninstall of The Raiser's Edge.
  6. Install the Blackbaud product