Correct the credits' From/To range in the existing classifications.




Set up a new classification that includes the student's range.



Add a degree to the student's record. Ensure the Degree has not been completed yet.

If the issue persists:

Contact Support and reference this article. 


    • The Enrollment Type selected for the student's enrollment in each of his classes affects his total credits enrolled, which affects his classification. If the enrollment type is AUDIT, the credits for that course are not included in the student's total credits enrolled.

    • If multiple schools are present, the current school of the student will be used to determine the set of academic years to check, and the current date will be compared to the dates of that school's academic years and sessions to find the closest academic year and session.