Try the following steps, in order, until the issue is resolved:
  1. On the Home page of FAWeb, click Settings and verify that the correct academic year is selected.  Only students that have progression entries for the selected academic year will display in the search results.
     
  2. In The Education Edge, create a student progression entry for the student.

     
  3. If you have multiple schools, go to The Education Edge, Records, Faculty/Staff, open the faculty/staff record for the FAWeb user,and verify that the correct school(s) are selected on the Restrictions 1 tab under View student progress and review faculty comments in: