When your eReceipts fail to send, you need to recreate the eReceipts before you send another, separate batch of eReceipts.

Use the checklist below to recreate the eReceipts to ensure the records in your database are correct. To find the starting receipt number, you can access the merge file you created during the initial eReceipt process.

1. Ensure the information you entered in Configuration for the SMTP email server name and port number is correct. You must establish a valid connection to your email server before the eReceipts can be sent.
2. During the initial creation of your eReceipts, if you selected Receipted on the Update gifts screen, you must change the gifts back to Not Receipted. (If you selected Do not update on the Update gifts screen, you do not need to update any gifts in your database.) To update your gift records, move to the next step in the checklist.
3. If you did not specify to create a gift query when creating your eReceipts, you must go back and recreate a query. You will then use the query to perform a global change to your database. Use some or all of the following query fields to create a query of the gifts updated when you initially created the eReceipts:
  • Receipt date (the date you created the initial eReceipts)
  • Receipt (initially set to Receipted)
  • Receipt Stack (the correct receipt stack when multiple receipt stacks are used)
  • Receipt number (the starting receipt number which you can access from the initial merge file you created)
4. Once you create a gift query of the updated gifts or if you already created a gift query when you initially created the eReceipts, you can now perform a global change of gift records. Use the Globally Change Records link in Administration. For detailed information about performing a global change, see the Global Add, Delete, & Change Guide. Note: Before you perform a global change in The Raiser’s Edge, you should have a complete backup of your database. To successfully back up your data, you must first shut down the database.  Globally change the following fields:
  • Receipt (Replace “Receipted” with “Not Receipted”)
  • Receipt number (Add blank)
  • Receipt date (Add blank)
  • Receipt Stack (Add blank; Canadian databases only if multiple receipt stacks are used)
  • Acknowledged (If you selected to acknowledge your gifts, replace “Acknowledged” with “Not Acknowledged”)
  • Acknowledge date (Add blank; only if you selected to acknowledge your gifts)
5. For a non-Canadian database, follow these steps:
  1. From the Mail page, open the original eReceipt.
  2. On the General tab, in the Starting receipt no. field, enter the original starting receipt number.
  3. On the eReceipt tab, click Merge. Your database is now correctly updated and the eReceipts have been sent successfully. 

OR 

For a Canadian database, follow these steps:
  1. You must first change the starting receipt number in Configuration. From the Configuration page, select Business Rules, Gift options, Activity options. To access the Change Next Available Receipt Number screen, click Change Number. Click the up arrow next to the correct receipt stack.
  2. From the Mail page, open the original eReceipt.
  3. On the eReceipt tab, click Merge. Your database is now correctly updated and the eReceipts have been sent successfully.