Possible Causes:

  • The computer is unable to communicate properly with the domain controller.
  • Windows Management Instrumentation (WMI) is corrupt and/or not functioning properly.

Verify that the computer is a member of the domain and that it can properly communicate with the domain controller.

Run The WMI Diagnosis Utility  to see if it reports that there are issues with WMI that could prevent it from working properly. If so, repair the WMI components on the affected workstation.

Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.