Error: Error attempting to execute 'Print Setup' The Raiser's Edge was unable to load this page. Please try accessing the page again. If you still encounter an error, Please note the following error and contact Blackbaud support. Error attempting to exe

When attempting to print from The Raiser's Edge 7 where multiple versions of Citrix are in the same environment, users may receive one of the following errors:

Error attempting to execute 'Print Setup' The Raiser's Edge was unable to load this page. Please try accessing the page again. If you still encounter an error, Please note the following error and contact Blackbaud support.

Error attempting to execute 'Print Setup'
Error number : 0 Error description : 'Problem getting printer information from the system. Make sure the printer is set up correctly'
Bring the user up to the latest version of Citrix that is being used.

Environment

 7.81.1334, patch 9

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