Some users have experienced performance issues in the Blackbaud Hosting Services environment and are curious for best practices and optimal Internet connection speeds for operating in Blackbaud Hosting Services.
Blackbaud Hosting Services system requirements list a minimum Internet bandwidth/speed of 30 kbs per second per concurrent user is required to access and work in the Hosting Environment (i.e. if you have 10 users you will need 300-450 kbps of dedicated bandwidth). Please bear in mind that these requirements are in addition to any of connections that pull resources from bandwidth, such as an exchange server, VoIP (voice over IP), and general internet usage.
Business grade broadband or T1 connections should suffice to provide this level of connectivity. If your users are consistently experiencing significant performance issues when working in the Blackbaud Hosting Services environment while meeting the minimum system requirements, refer to the Hosting performance troubleshooting steps.