(NoteTry to log in to Raiser's Edge on the Web Server before looking into the following. If you cannot, that needs to be resolved first. Call in to support for assistance with this.):


Possible causes:
  • The Raiser's Edge WebService server is down
     
  • A firewall or proxy is blocking the connection between the BBNC Web Server and the RE WebService server
     
  • IIS is not functioning properly on the Raiser's Edge WebService server
     
  • Domain IP address had recently changed
Try each of the following steps in order until the issue is resolved:
 
  1. Verify the Raiser's Edge WebService is installed on the server referenced in the URL
     
  2. Verify the IIS Admin and World Wide Web Publishing services are running on the RE WebService server
     
  3. Copy the URL referenced in the error and paste it into a browser. If you receive a Server Error In RE7Service Application error, search Knowledgebase using the text of that error
     
  4. From the BBNC Web Server, copy the URL referenced in the error and paste it into a browser. Do the same on the RE WebService server. If the page loads on the RE WebService server but not on the BBNC Web Server, contact a qualified network administrator for troubleshooting the connection. TCP Ports 80 and 443 should be open on any firewall between the two servers.
     
  5. If the Raiser's Edge WebService domain IP address has recently changed, it will take up to 48 hours to refresh to allow for the NetCommunity servers to recognize the change.
Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.