Try each of the following steps in order until the issue is resolved:
  1. In Records, Students, open the student record.
  2. Select the Bio 2 tab.
  3. Mark the Include this student in Tuition Refund Plan checkbox.
  4. Unmark the TRP paid checkbox.
  5. Save the record.
  6. Generate the TRP.
Adjust the dates on the Generate Transactions Automatically parameter:
  1. From the navigation menu, select Student Billing Processing.
  2. Select Generate Transactions Automatically.
  3. In the Generate field, select TRP Schedules and Charges.
  4. In the For this range field, enter a range of dates that encompass all of the dates the TRP is scheduled to generate.
  5. In the Billing schedule transaction date field, select the first day that the billing schedule is set to generate.
  6. In the Base TRP charges on this range, select the academic year billing cycle that you want to generate the TRP schedules and charges for. If you do not connect the academic year to a billing cycle, select specific range and enter the dates of the academic year in which you want to generate the TRP schedules and charges for.
  7. Select Pre-Generation Report to preview the transactions. After ensuring the item generates correctly, Select Generate Now.
Include Automatic Billing Items:
  1. Open the Generate Transactions Automatically parameter.
  2. On the Filters tab, change the filter for Automatic Billing Items from None to All or Selected and choose the appropriate billing items.
  3. Pre-generate the TRP schedule and charges.