In order for users to update their profile information, the user account must be linked to a Raiser's Edge record and the user must be logged in to the NetCommunity site.
  1. Ensure the user's account has been linked to a constituent record in The Raiser's Edge. The profile form will not appear until the account has been linked.
  2. The user must be logged in with their NetCommunity login account to see the page.
  3. Check Targeting and Security on the profile form part to verify that the user account is in any roles listed there.
  4. If Organization is selected for the Type of constituents to use, the 'Message to display when there are no organization records' box appears when website users who navigate to a page with the profile form part do not have an organization record. Verify the user in question has a relationship with the expected organization in The Raiser's Edge.