Before adjusting a gift:
  1. Navigate to Configuration> Business Rules
  2. Select Gift Options
  3. Select Activity Options
  4. Under the When Saving a gift... frame, unmark Do not allow gifts to be saved that are less than.. option and remove the dollar amount.
  5. Select File> Exit and Sign out from the menu bar

Add a new Adjustment to the Gift record:

  1. Open The Raiser's Edge
  2. Go to Records> Gifts
  3. Open the gift record to reverse
  4. Select Gift> Adjust from the menu bar
  5. Change the Adjusted Amount to $0.00
  6. Add notes as to why the adjustment is being made
  7. Save and close the adjustment and the gift