- Ensure that the export out of Raiser's Edge or Financial Edge was done in either a Blackbaud Report Writer Database format or an MS Access Report Writer Database format. Do not name the export with a .rpt at the end of it.
- When opening the Crystal Report, be sure to open a file with a .rpt file extension, not a .mdb file extension.
- Replace the problem report (.RPT file) with a backup copy of the .RPT file. For custom reports run from the Plug-Ins module or the Reports, Custom Reports module, refer to Knowledgebase solution BB284805.
- Install the Crystal Reports runtime components
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