- Log in as Supervisor.
- Confirm that the module is not already unlocked. For example, check for functionality the module adds such as specific reports, a tab on a record, etc.
- Confirm that the case sensitive database serial number used to generate the unlock code is correct.
- Confirm that you are entering the correct unlock code. Please note that it is also case sensitive.
- Generate a new unlock code online using the Unlock Code Generator.
If you still encounter problems using the unlock code chat with support. You will need to provide the product to unlock, database serial number, and version number. Since the database serial number is case sensitive; be sure to type it exactly how it appears in the Help > About menu or send a screen shot.