- Log in as Supervisor.
- Confirm that the module is not already unlocked. For example, check for functionality the module adds such as specific reports, a tab on a record, etc.
- Confirm that the case sensitive database serial number used to generate the unlock code is correct.
- Confirm that you are entering the correct unlock code. Please note that it is also case sensitive.
- Generate a new unlock code online using the Unlock Code Generator.
If you still encounter problems using the unlock code chat with support. You will need to provide:
- The product and module to unlock.
- Note: If user licenses are needed, please specify the total number of user licenses.
- A screen shot of Help > About: How to find the software version and/or patch number of my Blackbaud software