Note:
1. The RODBA module is free for clients on Advantage Priority or Advantage Professional maintenance.
2. The API module is free for clients running the Enterprise version of The Raiser's Edge or The Financial Edge.
Obtain the Unlock Code:
  1. Contact your account manager to purchase the desired optional module (if necessary).
  2. Your account manager will provide the unlock code for your database, or you can generate the code yourself online using the Unlock Code Generator. If your product isn't listed in the Unlock Code Generator and has already been purchased, please Chat with support and include the following information: 
  • database serial number (Help > About)
  • exact version number (Help > About
  • module(s) that need to be unlocked.
If your database is hosted by Blackbaud: (some modules may not be available)
  1. Log into the Blackbaud application with the username Supervisor.
  2. Select Tools > Unlock Optional Modules (or Add-On Modules) from the menu bar.
  3. Enter the unlock code in all capital letters and click OK.
  4. Repeat the process for each module to unlock.
  5. Exit and sign out of the software and log back in as Supervisor.
  6. In Administration, select Set up System Security and add or remove users' rights to the optional module as necessary.
  7. Have all users exit and sign out of the software. When they log in again, the new optional module(s) will be available.
If your database is self hosted:
  1. Log into the workstation using an elevated privileges account (ex: Domain Administrator) as this Windows user account must have rights to create user logins on the SQL server.
  2. Log into the Blackbaud application with the username Supervisor.
    Note: The local workstation or server should be logged into directly in order for the unlock code to work properly.  Accessing the workstation via a remote connection (such as Remote Desktop, Citrix, or Terminal Services) may not allow the unlock code to function properly.
  3. Select Tools > Unlock Optional Modules (or Add-On Modules) from the menu bar.
  4. Enter the unlock code in all capital letters and click OK. (see notes below if any other prompts appear)
  5. Repeat the process for each module that needs to be unlocked.
  6. Exit and sign out of the software and log back in as Supervisor.
  7. In Administration, select Set up system security and add or remove users' rights to the optional module as necessary. (not applicable to RODBA/VBA/API modules)
  8. Have all users exit and sign out of the software. When they log in again, the new optional module(s) will be available. (for RODBA, go to Plugins > Read-Only Database Assistance Query Tool)

NOTE: If the Unlock Code says it is successful, but the Unlocked module or User Licenses are not available after you exit and sign out and sign in again, enter the Unlock Code by logging into the Server and logging into software and entering the unlock code.  

Tip: If necessary, please review Knowledgebase article - How to tell if a module is unlocked.

Product-specific notes:

  • Please review this solution if you get an Invalid Product Unlock Code error.
  • RODBA: If prompted, enter a name and a strong password* which would automatically create a related SQL user with read-only access to the database on the SQL server. It also creates an ODBC connection (REOpen7) on the local machine. However these credentials will not be needed to login to RE to access RODBA. *Do not use an apostrophe or quotation marks in the password.
  • RODBA: Enter sa SQL user credentials if prompted for a login to the SQL Server
  • Consolidation Management for The Financial Edge: You must create an unlock code for each headquarters or main database. A separate unlock code is needed for each subsidiary database.
  • Databases with serial numbers beginning with GMP: Include your database version, serial number, unlock code request and chat with support.
  • Payroll for The Financial Edge if hosted by Blackbaud: Chat with support and reference this article.  The Payroll tax reports will be sent to your Files folder.
  • RE Sphere Connector: Include your database version, serial number, unlock code request and chat with support.