Step 1:  Review the address properties of each address to determine the Integration ID of the addresses. 

To find the Integration ID for the address in The Raiser's Edge:
  1. In Records, select the appropriate record type and open the appropriate record
  2. Select the Addresses tab
  3. Open the appropriate address
  4. Select File, Properties from the menu bar
To find the Integration ID for the address in The Education Edge:
  1. In Records, select the appropriate record type and open the appropriate record
  2. Select the Addresses tab
  3. Right click on the Address and select Properties

Step 2:  Check the address with the same Integration ID in the other database to see if it is marked as the Preferred/Primary address.  If it is, open the appropriate alternate and mark it as the Preferred/Primary address.  Now, Synchronization will be able to delete the linked address in the other database rather than adding the address back to the original database because neither of the addresses are marked as the Preferred/Primary address.

For example, if you wish to delete an alternate address in The Raiser's Edge and that address has the same Integration ID as the Primary address in The Education Edge, open the alternate address in The Education Edge that has the same Integration ID as the Preferred address in The Raiser's Edge, select the Details tab, and mark the checkbox for Primary address.


Note: This is commonly an issue when the primary address from The Education Edge is linked to an alternate address in The Raiser's Edge and the preferred address in The Raiser's Edge is linked to an alternate address in The Education Edge.  To correct address linking so that the preferred address is linked to the primary address between the two databases, it is necessary to compare the Integration IDs and mark the addresses with matching IDs as the primary/preferred addresses.  Then, you can delete the remaining alternate address, if desired, from one database and it will be deleted from the other database the next time Synchronization is run.