To access Blackbaud Application Hosting, use the following appropriate link: 
If the error persists after confirming that the correct Blackbaud Applications Hosting Portal is being accessed, please log in as a user with access to User Administration and add the affected user to the appropriate security group(s). If no users at  your organization have access to User Administration in Blackbaud Applications Hosting, please perform the following:

Contact Support and reference this article.