The NetCommunity tab in the Raiser's Edge does not update in real time. Allow time for the information to populate in the Raiser's Edge.

The Raiser's Edge is configured to transfer 500 packets of information to the constituents' NetCommunity tabs every 60 minutes in the following categories:

ClientUsers
PersonalPages
EmailInfo
EmailRecipients
Newsletters
WebTraffic
FREmailsInfo
FRCommentsInfo

The data on this tab may always be hours or days behind (up to 72 hours). If you would like to discuss transferring the data more often, create a case and include the solution number.

For additional troubleshooting steps, refer to How to speed up NetCommunity to Raiser's Edge integration.