Email delivery is dependent on many variables such as internet traffic, SPAM blockers on Exchange Servers, configuration settings and human error.  These are some steps to help determine why a recipient does not receive the email message.
  1. Check the user's SPAM folder on their email client. 
  2. Ensure that there is not a corporate SPAM filter blocking the message. 
  3. Check the query in The Education Edge or The Raiser's Edge to ensure that our intended recipient is included. We can also refresh the List in NetCommunity under Email - Lists.
  4. Within NetCommunity, check Email - Invalid Accounts for the email address(es).  Search for suspect email account and edit that account by clicking the pencil icon.  Select 'Mark as Valid' and save.
  5. View the email report by clicking on the graph icon next to the sent message.  Select the Recipients tab and verify that the email is in the recipients list as well as the message status.
  6. Verify that the email address is spelled correctly and is using the proper syntax.
  7. Verify The Raiser's Edge Phone Type Mapping options in NetCommunity under Administration - Sites & Settings - General tab.  Only the Preferred email type listed here will be sent to from NetCommunity even if a different email is pulling into the Query for the List.
  8. Verify that "Request no email" is not checked on the Raiser's Edge constituent record Bio 1 tab.
NOTE: If you have followed all of the steps above and you are using NetCommunity version 7.1 or higher and the email address field is blank in the constituent list, do the following:
  1. In The Raiser's Edge mark the email address on the constiuent record as "Primary"
  2. Refresh the list in NetCommunity.
  3. Check the list again to see if the email field populates.
If the above does not resolve the issue, Click Chat with Support and reference this article.
 
Additional information if you message is marked as SPAM: How to prevent email from being viewed as SPAM (Article Number: 61927).