Try each of the following steps in order until the issue is resolved:
    • Go to the Blackbaud Hosting Services portal and try to login:

      If prompted to change your password, do so ensuring that your password meets the following requirements:
      • May not contain all or part of the user's account name.
      • Must be at least eight characters in length.        
      • Must not be one of the last 10 previously used passwords.        
      • Must contain characters from three of the following four categories:
        • English uppercase             
        • English lowercase                 
        • Base 10 digits                 
        • Non-alphabetic character
        • If prompted that your account has been locked out, refer to BB172998.
        • If prompted that you have supplied invalid credentials please follow BB174788.
        • If you are able to login successfully, please have your admin add you to the appropriate FAUser group by following, BB171952.