Verify you are using the correct credentials for logging into Blackbaud Hosting Services. If a user has forgotten his/her login or needs to have this value reset, refer to How to change a Blackbaud Hosting Services user password.
  1. Contact your organization's Blackbaud Hosting Services administrator to verify your username.
  2. If you also need your password reset, your Blackbaud Hosting Services administrator can also reset your password for you.

If you are the administrator of your organization and no other user can log in with administrative rights to reset your hosting profile password:
  1. Create a case with Support.
  2. Fill out and attach the customer authorization form to this case.