Try each of the following steps in order until the issue is resolved:

  1. Verify that correct printer is selected:
    1. Select File, Print Setup from the menu bar
       
    2. Verify that a dot matrix printer is selected


     
  2. Have the network administrator log onto the computer and:
    1. Delete and re-add the printer
       
    2. Give the user full control access to the printer
       
    3. Have the user log onto computer and create the custom paper size for the dot matrix checks


     
  3. Have the user log onto the computer and create the custom paper size to use for the dot matrix labels