Try each of the following steps in order until the issue is resolved:

    • Ensure the information to be imported or updated is in the import file
    • Open the import file.
    • Add the information to be updated on the records.  Save and close the import file.
    • Remove any symbols, such as squares or other shapes, from the import file. Save and close the file.
    • Perform the import rather than the validation
    • In Import, open the import parameters.
    • On the General tab, un-mark the Validate data only or Validate [record type] data without performing an import checkbox.
    • Click Import Now or Update Now.