The Raiser's Edge icon is missing when hosted

The Raiser's Edge icon is missing when hosted by Blackbaud Hosting Services, even though the user has appropriate rights.

Article Number: 48800

Products:

Education_Edge_EE
Financial_Edge_FE
Raiser_s_Edge_RE

Contact Support and reference this article.

For troubleshooting purposes, please be prepared to provide the following information to your Support Analyst:

Hosting username and password

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!