Users find that existing receipts need to be modified. This can be done when creating custom receipts in Mail.
1. Go to Mail > Receipts and open an existing receipt template off to the right 2. Click the 'Send to Word Merge Wizard' button at the top menu bar 3. Select Next and follow the prompts (be sure to choose 'No' to mark gifts as receipted) 4. Select 'Edit Merge Document' to edit your existing set of custom receipts 5. Finish the merge so all changes are saved