Messages sent through Blackbaud Netcommunity cannot be recalled or cancelled, unless both criteria below are met:
  • They are scheduled with a Send After date in the future
  • The Blackbaud NetCommunity version is 6.45 or higher. 
In this scenario, deleting the Message from the message gallery prior to the Send After date will prevent it from being sent out.  In versions prior to 6.45 of Blackbaud NetCommunity, "sent" messages often cannot be recalled or stopped.

Note: If processing has already started or near the time of the Send After date, deleting may not prevent email from being sent.

For Email Campaigns:
  • In order to delete an email campaign, you must delete the entire campaign instead of just deleting the message associated with the campaign
  • Deleting the target list will also prevent the email from sending