1. In Records, Students, Open a Student, open the appropriate record,
  2. Go to Activity tab and double click to open the appropriate payment.
  3. Select the Student Billing Detail tab.
  4. Select the Arrow to the right of Add/Edit Applications and choose Unapply All and Distribute Evenly to Current Payers.
  5. Click the Save button and then click Add/Edit Applications.
  6. Mark the appropriate charges and click Save and Close.
  7. Save and close the payment.
If this still does not fix the issue:
  1. Go to Records, Students, Open a Student, open the appropriate record.
  2. Go to Activity tab and open the charge that the payment will not apply to.  Note: Is the right amount showing in the Unpaid column? Example: If the charge is unpaid, then the full amount should show under the Unpaid column. If it's $0, that is a separate issue. See BB609434
  3. Select the Payments/Credits tab, Select the Arrow to the right of Add/Edit Applications and choose Unapply All and Distribute Evenly to Current Payers.
  4. Click the Save button and then click Add/Edit Applications.
  5. Mark the appropriate payments to apply and click Save and Close.
  6. Save and close the payment.