Error: Password Error - Sphere login

When logging into a Sphere an error message is displayed that the password is not correct.
    The steps below will go over having a password reset sent to the administrator.
    1. Have an administrator log in to Sphere
    2. Navigate to Control > Administration > Organization Setup > Manage Users
    3. Click the User Name that needs its password
    4. Click Send in the login information section
    If the administrator still has any problems logging into Sphere, please Chat with Support.

    Steps to Duplicate

    1. Navigate to https://www.kintera.com/kintera_sphere/login/asp/Login.aspx
    2. Enter Login Name and Password
    3. Click Login
    • Notice that an error message is received. 

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