When accessing the On Demand Files Folder (Ipswitch or WS_FTP Server Web Transfer Client), the login information is the same as logging into your Blackbaud Hosting Services web page to access your datacenter at:
  Enter your Blackbaud Hosting Services username and password to access the Files Folder. If you can log into your datacenter web page but receive Invalid Credentials logging into the Files folder, please reset your password on the datacenter login page