For Macintosh Operating System, refer to How to set up and access the Blackbaud Hosting Services Files Folder on a Macintosh operating system.
Mac's native internet browser, Safari, has an all-inclusive popup blocker that does not allow exceptions.
In order to click the 'Files' icon and not have the pop blocked, this will need to be disabled:
- With Safari open, click Safari.
- Choose Preferences.
- Under Security, disable the popup blocker.
If problem persists:
Contact Support and reference this article.
