Macintosh Operating System For Macintosh Operating System, refer to How to set up and access the Blackbaud Hosting Services Files Folder on a Macintosh operating system.

Mac's native internet browser, Safari, has an all-inclusive popup blocker that does not allow exceptions.

In order to click the 'Files' icon and not have the pop blocked, this will need to be disabled: 

  1. With Safari open, click Safari.
  2. Choose Preferences.
  3. Under Security, disable the popup blocker. 

If problem persists: 
Contact Support and reference this article.