1. Open User Administration from the Blackbaud Hosting Services metaframe.
  2. Double-click on the name for the user.  
  3. Go to the Account tab.
  4. The username is listed under the User Logon Name field.
If a user forgets his hosting password, a primary contact or site administrator can reset the hosting password on Blackbaud.com, or users with hosting administration rights can reset user passwords in the Citrix hosting portal. For details, review How to Reset a Blackbaud Hosting Services User's Password.