Confirm the birthday file contains the correct number of available serial numbers

   1. Within the original zipped birthday file, locate the info.txt file
   2. Double click to open it and view the serial numbers included in the birthday file
   3. Compare the serial numbers included to the currently attached databases in the Blackbaud Management Console 
   4. If all serial numbers included are in use already, and you have recently purchased an additional serial number already, contact support
OR    
   5. IF all serial numbers included are NOT already in use:
       a. Delete the existing birthday file from The Financial Edge folder.
       b. Copy the birthday file to the program's installation directory.
       c. Create the new database (begin with step 4 in the article).