1. In Records, click students and open the appropriate student record. 
  2. On the Activity tab, in the view menu select Scheduled Activity. 
  3. Select the billing schedule charge and click Open. 
  4. Select the Schedule tab and click Modify Schedule. 
  5. In the Schedule ungenerated Amount screen, set the Number of Charges to 0 (zero). 
  6. Click OK. 
  7. Select the Billing Schedule tab. 
  8. The amount here needs to be adjusted to the generated amount (total amount minus ungenerated amount). 
  9. Click Save and Close. 
  10. If there is more than one payer, you will also need to adjust the percentages/amounts owed by each parent/payer.