These messages can occur for multiple reasons. Please complete each of the following steps until the issue is resolved:
- Verify records are included in the merge by clicking Send to Mail Merge Wizard.
- Merge the document using a short and simple file name.
Note: The file name can be changed once it is saved outside of The Raiser's Edge.
- If a query is included on the General tab, recreate the query that is being used.
- If this is a conditional mail merge:
- Open the first merge document in the list of conditional documents
- Remove any text boxes found in the merge document
- Go to Add-Ins> Save and Return to RE7
- Repeat for each document in the merge so no text boxes are included
- Click Finish to complete the merge and save changes