These messages can occur for multiple reasons. Please complete each of the following steps until the issue is resolved: 
  1. Verify records are included in the merge by clicking Send to Mail Merge Wizard.
  2. Merge the document using a short and simple file name.
    Note: The file name can be changed once it is saved outside of The Raiser's Edge.
  3. If a query is included on the General tab, recreate the query that is being used.
  4. If this is a conditional mail merge: 
  • Open the first merge document in the list of conditional documents
  • Remove any text boxes found in the merge document
  • Go to Add-Ins> Save and Return to RE7
  • Repeat for each document in the merge so no text boxes are included
  • Click Finish to complete the merge and save changes