We encourage all customers to chat with support for help with software questions and issues: click Chat With Us from the bottom of any blackbaud.com page, click chat with support, and then click the appropriate product chat button. You can also find links to chat within the help section of some of our products.

Chat support is available for the following Blackbaud products: 

 

  • Altru
  • Attentive.ly
  • Blackbaud CRM
  • Blackbaud Direct Marketing
  • Blackbaud Internet Solutions
  • Blackbaud NetCommunity
  • Blackbaud Sphere
  • Education Solutions
  • eTapestry
  • everydayhero (in product only)
  • Financial Edge
  • Financial Edge NXT
 
  • K-12 On Products (in product only)
  • Luminate
  • Online Express
  • Payment Services (Merchant Services)
  • Raiser's Edge
  • Raiser's Edge NXT
  • Smart Aid (in product only)
  • Smart School Support (in product only)
  • Smart Tuition (in product only)
  • Student Billing
  • Target Analytics
  • WordPress
     

Chat Hours: 
  • Blackbaud CRM and Internet Solutions: Mon - Fri from 8:30 a.m. to 5:00 p.m. ET   
  • K-12 ON Products: Mon - Fri from 8:30 a.m. to 8:00 p.m. ET
  • Luminate: Mon - Fri from 9:00 a.m. to 6:00 p.m. ET 
  • Target Analytics: Mon - Fri from 8:30 a.m. to 6:00 p.m. ET 
  • All other products: Mon - Fri from 8:30 a.m. to 8:00 p.m. ET 
  • Blackbaud Europe Support (BBE): Mon - Th from 9:15 a.m. to 5:15 p.m. (GMT +00:00) and Fri from 9:30 a.m. to 5:15 p.m. (GMT +00:00)
  • Blackbaud Pacific Support (BBP): Mon - Fri from 9:15 a.m. to 5:15 p.m. (GMT +11:00)


If a chat button is missing, refer to My product is not listed on the Chat support page on Blackbaud.com or Customer Support Portal.