This feature was implemented to comply with PCI DSS. For more information, refer to How does the automatic lock-out feature in The Raiser's Edge 7 version 7.91 work?

In RE 7.91.50 and above, this feature is OPTIONAL for all non-Supervisor users.  A Supervisor user is a user who:

  1. Logs in as Supervisor
  2. Logs in as a user with Supervisor rights
  3. Belongs to a user group that has rights to Admin > Security

To enable or disable this feature for non-Supervisor users:

  1. Go to Configuration > Business Rules > System access options
  2. Mark or unmark the option to 'Disable inactivity timeout for all non-Supervisor users'
This option is currently not enabled on the European NXT datacenter (Azure) so Raiser's Edge will time-out after 15 minutes of inactivity.  This article will be updated if this is changes.