When attempting to edit the Gift Amount field on a pledge previously linked to an event an error occurs. Error: The total value of the benefits cannot exceed the gift amount occurs. Saving and closing the gift and constituent, then re-opening the gift does not resolve the issue.
Try the following, in order, until the issue is resolved:
1. Open the gift and select the Benefits button on the Gift tab (next to the Letter field) 2. Edit the Total Benefit/Value amount to be less than or equal to the new gift amount 3. Click OK, then save the gift 4. If the error still occurs, delete and re-enter the gift