Error: General ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server] Cannot open database RE7 requested by the login. The login failed. Native error: 4060 - when running a utility"

When running either the Supervisor Password Reset Utility or the Stamp Database Utility, a user may receive the following error:

Error: General ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server] Cannot open database "RE7" requested by the login. The login failed. Native error: 4060.

This error can occur when:

running either utility directly on the database server
- SQL Server 2005
- Server is a domain controller
- Logged in user has restricted rights to the server
running either utility from a workstation
- Logged in user has restricted rights to the server

Article Number: 49536

Products:

Financial_Edge_FE
Raiser_s_Edge_RE

Log onto the server as a Windows user with local administrator rights and run the utility again.

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