If the field is missing from the exported data:

  1. Open your export from Raisers Edge, Financial Edge, or Education Edge.
  2. Select the output tab in your export.
  3. Add the missing field or fields.
  4. Save the changes to the Export and export the data.
  5. Open the report in Crystal Reports, and preview the report.

or if the tables are connected incorrectly:

  1. Select Database/ Set Location
  2. Towards the bottom of the set location screen, locate the File Location
  3.  Compare the table that is listed before the file path, with the table which is highlighted. //For example, if you have Cn highlighted in the databases listed above, make sure you see Cn! before the file path, in the file location window.
  4. Select each database table in the list of databases, and compare it with the file location to ensure they all match.
  5. If they do not match:
  6. Follow the steps to set location, for each and every table that is listed in databases.
  7. After this is done, each table should match the corresponding location. Click Done
  8. Refresh the report