Error: Invalid Login. You have entered an invalid user ID or password. Please try the following: Attempt to log in again. Exit The Raiser's Edge

When logging into The Raiser's Edge 7, users may receive the following error:  Invalid Login. You have entered an invalid user ID or password. Please try the following: Attempt to log in again. Exit The Raiser's Edge

The error occurs for all users on database server and all workstations when The Raiser's Edge has been updated from version 7.81 or earlier, to version 7.85, and then subsequently upgraded to version 7.91.

If you are on a version of The Raiser's Edge prior to 7.82, you must upgrade to version 7.85, log into and upgrade your Raiser's Edge database to version 7.85 prior to updating to version 7.91.

To resolve your issue, complete the following steps:

1. Detach your database in the Blackbaud Management Console
2. Uninstall The Raiser's Edge version 7.91
3. Install version 7.85 of The Raiser's Edge
4. Attach your database
5. Log into and upgrade The Raiser's Edge database
6. Upgrade The Raiser's Edge to version 7.91

 

If you are running Vista and receive this error, refer to BB360338.

Environment

 Version 7.91

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