The upgrade process should go in the following steps: 

Current VersionUpgrade Path
7.81 or belowFirst 7.85, then 7.93, then 7.96
7.82 to 7.92First 7.93, then 7.96
7.93 or aboveDirect Upgrade to 7.96

When upgrading, you must first download and upgrade to each version, then log in AND update the database to version 7.85 or 7.93 before upgrading to the next step.

Note: Your system must meet the requirements for whichever version you're upgrading to. For more information, see the System Requirements for your version and How to prepare for the installation of Microsoft .NET Framework 4.6 which is required for Raiser's Edge 7.96


For installation instructions, see How to install or update The Raiser's Edge (includes video).

For instructions on how to download and install version 7.93, see How to download and install The Raiser's Edge 7.93 and BBPS.