A payment has been received, but the invoice does not appear for selection for application. The invoice shows a $0 balance, though no payments or credits appear on the Payments/Credits tab.
1. In Records, Invoices, open the invoice record. 2. On the Line Items tab, open the line item. 3. On the Payments/Credits tab, select the Add/Edit Applications drop-down arrow. 4. Select Unapply All and Distribute Evenly to Current Payers. 5. Save and Close the line item. 6. Save and Close the invoice.