Ensure a document has been created for the condition being chosen:
  1. From the Mailing (ie. with the Donor Acknowledgement Letters or Honor/Memorial Acknowledgement Letters open), click on the Send to Word Merge Wizard
  2. When prompted, choose Perform a conditional mail merge using multiple documents
  3. Choose the desired conditional field  (ie. Letter)
  4. From the Create merge documents screen, ensure there is a document for the conditional field chosen.  The conditional field will appear under the Compare to column
  5. If a document is not there, then create a new document by clicking New Document
For more information on how to create conditional word merge documents from the Word Merge Wizard please refer to How to use the Mail Merge Wizard in Mail to create a conditional merge letter.

Ensure that the record meets the criteria in the mailing.