- Download and install the Windows Installer Clean Up Utility
Note: Do not use the Windows Installer Cleanup Utility if you are using Windows 7 or Windows 2008 R2
- Use the Windows Installer Cleanup Utility to remove the affected product (The Raiser's Edge or The Financial Edge\The Education Edge)
- Manually delete or rename the applicable Windows folders and registry keys. For The Raiser's Edge, refer to Knowledgebase Solution BB41415. For The Financial Edge\The Education Edge, refer to Knowledgebase Solution BB61870. Note : Incorrect changes to registry settings can cause serious system problems that may be irreversible without reinstallation of the operating system. You must back up your registry before making any registry changes. We are not responsible for damage resulting from incorrect use of the Registry Editor.
- Browse to the Deploy folder and run setup.exe to initiate installation
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