Error: Microsoft IE execute shell has encountered a problem and needs to close - when trying to download Blackbaud Direct Marketing, Blackbaud CRM, Blackbaud NetCommunity and The Raiser's Edge
Error: Microsoft IE execute shell has encountered a problem and needs to close. A white screen appears when downloading. Nothing happens when downloading. Download hangs or freezes.
Article
Number:49776
Products:
Blackbaud_CRM
Blackbaud_Direct_Marketing
Blackbaud_NetCommunity_BBNC
Blackbaud_com
Raiser_s_Edge_RE
These issues occur when downloading an installer using any version of Internet Explorer, but the issues do not occur if you use Firefox or Safari. Download the file using Firefox or Safari.