Error: Microsoft IE execute shell has encountered a problem and needs to close - when trying to download Blackbaud Direct Marketing, Blackbaud CRM, Blackbaud NetCommunity and The Raiser's Edge

Error: Microsoft IE execute shell has encountered a problem and needs to close. A white screen appears when downloading. Nothing happens when downloading. Download hangs or freezes.

Article Number: 49776

Products:

Blackbaud_CRM
Blackbaud_Direct_Marketing
Blackbaud_NetCommunity_BBNC
Blackbaud_com
Raiser_s_Edge_RE

These issues occur when downloading an installer using any version of Internet Explorer, but the issues do not occur if you use Firefox or Safari. Download the file using Firefox or Safari.

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!