The need is to show all of the Individuals first and then the Organizations or all of the Organizations first and then the Individuals.
1. Make sure that you export the Key Indicator field out from Raiser's Edge. 2. In Crystal create a formula: If KeyIndicatorField = "I" then "Individual" else if KeyIndicatorField = "O" then "Organization 3. In Crystal create a group on the formula created in step 2. Note: You can skip step 2 and just create a group in Crystal on the KeyIndicatorField.