If the gift was entered via a Kintera Thon Event:
  1. Navigate to Communities > Special Events > Friends Asking Friends > Kintera Thon
  2. Hover over the event and click Bookkeeping
  3. Click Pending Scheduled Payments
  4. Search for the donor
  5. Click Detail next to payment you wish to stop
  6. Click Delete All Future Payments
If the gift was entered via a Custom FAF event:
  1. Navigate to Communities > Special Events > Friends Asking Friends > CFAF > EVENT NAME
  2. Click the Administer Tab
  3. Click the Payments Tab
  4. Pending Payments
  5. Search for donor
  6. Click on the Pledge ID
  7. Click Delete All Future Payments
 

If the gift was entered via a Single Step Donation Form:

  1. Navigate to Communities > Forms > Single Step Donation Form
  2. Hover over the Form and choose Bookkeeping
  3. Click on Pending Scheduled Payments
  4. Click Show All
  5. Click Detail to the left of the donor in question
  6. Click Delete All Future Payments OR click Delete for a single payment
  7. Scroll down and click Update Payment Information
If the gift was entered via Contacts > Gifts or through a Contact Record:
  1. Navigate to Contacts > Individuals
  2. Search for the donor's contact record
  3. Manage the contact
  4. Click the Financial tab and Transactions sub-tab
  5. Hover over the Recurring Gift transaction and click Manage
  6. Click Edit > Adjust
  7. Mark the checkboxes next to the future installments of the gift
  8. Click Delete
  9. Complete the Edit Notes field
  10. Click Save
    • Note: To Stop Future Transactions:
      1. Unmark the Infinite checkbox (you will also need to add notes as to why you are deleting the schedule in the section "Edit Notes")
      2. Check the boxes the pertain to the outstanding payments
      3. Click Delete
      4. Click OK in the confirmation pop-up
      5. Click Save

If there are any gifts that already got processed and need to be reversed, follow these instructions.