When opening Configuration > Letters, the letter types are listed on the left in the Letter Types box. When you select a type, you can view all letters you defined for that category in the Letters grid on the right. The letter types are: Gift, Action, Membership (if you have the optional module Membership Management), Constituent, Event (if you have the optional module Event Management, and Appeal. It is not possible to view all of the letter types from a single screen.
Ensure the correct letter type has been selected.
1. Go to Configuration > Letters. 2. Highlight Gift. 3. All Gift letter types should be listed by their letter description. If not, create a new Gift letter type in Configuration > Letters. 4. Additionally, ensure the correct letter type was created. For example, if you will need to print a letter from a gift record, ensure that the letter is created from Configuration, Letters, Gifts. If it was created under Configuration, Letters, Constituents, it will not display for a gift record.
If the letter or letters were deleted in error, and you need access to the text for those letters, you can: 1. Restore to a back-up from before the letter was deleted. 2. If this is not possible, install a standalone and use the back-up to find the letter. Use copy/paste to Word to copy the template from the back-up to more easily recreate the letter's text in the current database.