Error: Line: 1267 Char: 7 Error: Object expected Code: 0 URL: http://faweb2/FAWeb7/Form/FAWebShell.aspx when attempting to edit grades after updating to 7.82

When attempting to add or edit grades in Faculty Access for the Web (FAWeb) 7.82, the gradebook appears to hang and a script error appears (in IE's status bar) with the following error:

Line: 1267 Char: 7 Error: Object expected Code: 0 URL: http://faweb2/FAWeb7/Form/FAWebShell.aspx.

In addition, one of the messages below may appear depending on which browser is being used.

In Firefox:
Stack Trace:
Message:LocalizeDecimalSep is not defined
URL:http://hdsweb/FAWeb7/scripts/GradeBook.js
Line:1266

In IE:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; .NET CLR 3.0.04506.30; InfoPath.2; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 2.0.50727)
Timestamp: (Date and time)
Message: Object expected
Line: 1266
Char: 7
Code: 0
URI: http://hdsweb/FAWeb7/scripts/GradeBook.js

This issue can appear after attempting to update to FAWeb 7.82.104.1 if a user is logged in to either NetClassroom of FAWeb.  When a user is logged in and the update is run, certain files that need to be updated can be locked, preventing the update from completing properly.  To prevent this error from occurring, please remember to be sure that all users are logged out of FAWeb, NetClassroom, and the Education Edge or Blackbaud Student Information System.
We resolved this issue in NetClassroom version 7.82.104, patch 8. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Alternative Solution:
Perform the following steps, in order, until the issue is resolved:
  1. Stop Internet Information Services on the FAWeb webserver
  2. Update/Repair FAWeb 7.82.104.1
  3. Start Internet Information Services again
  4. Clear the browser cache on each workstation that continues to experience the issue after the repair.
If the issue persists,
  1. Uninstall FAWeb
  2. Delete the BBWebClient folder from the installation directory
  3. Reinstall FAWeb 7.82.104.1
  4. Clear the browser cache on any workstation that continues to receive the error.
NOTE: If, during the reinstall of FAWeb, you receive a message stating that you must first install EE, see the following Knowledgebase solution:
BB708738 - Please install The Education Edge 7.82.104.1 before installing Faculty Access for the Web Version 7

Environment

 7.82.104, patch 1
 7.82.104, patch 8

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