If a user submits a file processing upload to Blackbaud via their Blackbaud.com FTP page), how can they request that the returned results file be set out on another user's Blackbaud.com FTP page? (such as to the org's Network Administrator)?
The standard for Blackbaud file returns which are returned outside of the Raiser's Edge Data Health Center is to return such results files to the FTP page of the user who initially submitted the processing file to Blackbaud. Ideally, then, the user who wants the results returned to them should be the same user who submits the file for us to process.
If this is not possible, the person submitting the the file should contact AddressFinder@Blackbaud.com immediately after uploading the file, and ask that the file processing results be returned to another user's FTP folder and who the user is.
Please note that in order to use Blackbaud's FTP, the user must already have a Blackbaud.com login. The FTP login information can be found on the user's My Profile page.